Overview
Workplace communication is vital for information exchange of information and impacts on the bottom line. Research has shown that effective teamwork communication leads to an improvement in the overall performance of an organization.

A major goal of this course is to help participants understand the impact that their communication skills have on their colleagues, clients and the overall performance of the organization. Participants will also explore how improving these skills can make it easier for them to get along in the workplace. 

The course will offer an opportunity to put into practice some of the essential communication techniques which once back in the workplace, will provide you an opportunity to overcome common communication barriers.

BY THE END OF THIS TRAINING PARTICIPANTS WILL BE ABLE TO;

• Identify common communication problems that may be hindering effective communication at work
• Develop effective questioning skills and Learn what their non-verbal messages are telling others
• Know how listen actively and empathetically to others and develop skills to handle difficult situations
• Understand communication and conflict style, and how to best influence others positively.
• Apply various techniques and strategies to communicate more effectively in the workplace.

Who should attend?
Managers, Team leaders, Secretaries , Customer service staff, HR staff ,administrative assistants and all whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.