Course overview

The administrative role is concerned with supporting the efficient and effective running of an organization. This not only relies on Administrators having a good set of administration skills but also great attitude, strategic think and diplomacy. This course has been designed to provide secretaries and those in an administrative support role with a set of skills and attitude to enable them operate competently 

Course objectives

By the end of the training participants will be able to:

• Plan , organize and schedule work in the required time lines putting into consideration the organization’s policies procedures and mandate
• Effectively interpret job descriptions , allocate tasks and supervise others
• Communicate more effectively with confidence and deal with stereotyping, insubordination and other work related conflict situations
• Keep well informed and up to date about the business sector they work in , trends in the organization and the changes in technology
• Know how to create positive results by tapping into creative thinking, positive intentions and sense of humor.

Who should attend 

Personal Assistants, Office Management Secretaries, Administrative Assistants, Office Supervisors and other administrative professionals.